Introduction

These terms and conditions (the “Terms”) govern your access to and use of the online casino services provided under the brand name “Winum” (“Winum”, “we”, “us”, or “our”). By creating an account, making a deposit, or placing a bet on Winum, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety. These Terms apply to all real-money play, bonus use, promotional participation, and any other interaction with our platform, whether accessed via desktop, mobile, or any other device. You must carefully read these Terms alongside our Privacy Policy, KYC/Verification Policy, and Responsible Gambling Policy, as all of these form an integral part of your legal relationship with Winum. If you do not agree with any provision of these Terms, you must immediately stop using our services and refrain from registering or placing any bets.

Winum operates as an online casino offering a range of games of chance, including slots, crash games, table games, and live dealer games, among others that may be added or removed over time. Our services are intended solely for entertainment purposes by adults who are able to lawfully participate in online gambling according to the laws applicable to them. You are responsible for ensuring that your use of our services is legal in your jurisdiction, and you must not use Winum if such use is prohibited or restricted by local laws. These Terms are drafted with a strong focus on legal compliance, safeguarding players, and promoting responsible gambling at all times. When reviewing any Winum review or Winum guide published by third parties, you must understand that only these official Terms and the information presented on Winum are legally binding.

Winum is owned and operated by Galaxy Byte Lab SRL, a company registered in Costa Rica and duly licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202508040-FI2. While we take reasonable measures to ensure that the information shown on our website is up to date and accurate, we reserve the right to modify the services, games, payment methods, or any part of our offering at any time. You agree that it is your responsibility to regularly review these Terms for updates, as continued use of the services after any change constitutes your acceptance of the revised Terms. These Terms are written in English (India) and this language version shall prevail over any other translated or localised version in case of discrepancy.

Acceptance of Terms

By accessing the Winum website, registering an account, or making use of any part of the services, you expressly acknowledge that you have read these Terms and agree to comply with them. You also confirm that you understand the rules applicable to online gambling and that you are engaging in our services voluntarily and at your own risk. Acceptance of these Terms constitutes a binding agreement between you and Winum, regulating your use of the platform, your obligations, and our rights as the service provider. If you do not accept these Terms, or if you find that you are unable to comply with them, you must not proceed with registration and must leave the website immediately. Your continued use of the services following any amendments to the Terms will be considered as your conclusive acceptance of the revised version.

Winum may update or amend these Terms at any time when necessary for regulatory, legal, technical, or business reasons. In the event of material changes, we will take reasonable steps to notify you, such as through email, on-site notifications, or by updating the date of the last revision. It is your responsibility to familiarise yourself with the current Terms before engaging in any game or promotion. If you do not agree with any updated Terms, your sole remedy is to discontinue using the services and request account closure, subject to settlement of any outstanding obligations. You acknowledge that no employee, agent, or partner of Winum is authorised to modify these Terms verbally; any such representation is invalid and not binding on Winum.

By accepting these Terms, you also consent to our use of your personal data in accordance with our Privacy & Data Protection provisions set out below. This includes processing for account administration, KYC and AML checks, transaction monitoring, responsible gambling measures, and marketing (where you have given explicit consent). You understand and agree that we may require additional confirmations from you, including ticking acceptance boxes, clicking confirmation buttons, or accepting specific game or bonus rules presented on the website. All such actions together form your acceptance of the applicable rules governing your use of Winum. For clarity, any use of your account credentials to access our services will be deemed to be your own use and your acceptance of the Terms, regardless of whether you personally performed the action.

Eligibility & Age Restriction (18+ only)

Use of Winum’s services is strictly limited to individuals who are at least 18 years old, or who have reached the legal age of majority in their jurisdiction, whichever is higher. By registering an account, you certify that you meet these minimum age requirements and that you have full legal capacity to enter into a binding agreement with Winum. Underage gambling is strictly prohibited and taken extremely seriously by us; if we discover or reasonably suspect that you are under 18 or below the lawful gambling age in your jurisdiction, your account will be immediately suspended and may be closed. Any winnings accumulated by an underage player may be voided, and any deposited funds may be handled in accordance with applicable legal requirements and regulatory guidance. Parents, guardians, and responsible adults are strongly urged to take appropriate measures, including installing parental control software, to prevent minors from accessing online gambling websites.

Young people are particularly vulnerable to the risks associated with gambling, including developing problem gambling behaviours, financial harm, and significant impact on mental health and family life. For this reason, we take steps to identify and deter attempted underage registration, such as KYC document checks, age verification tools, and monitoring of unusual patterns that might suggest use of an account by a minor. You must not assist anyone under the age of 18 or otherwise ineligible to access our services, whether by sharing devices, providing payment methods, or allowing them to observe or place bets using your account. If you become aware that a minor is using or attempting to use Winum, you must notify us immediately so that we can take corrective action. We reserve the right to report incidents of underage gambling to relevant authorities or support organisations where required or appropriate.

You are solely responsible for ensuring that online gambling is legal in your place of residence and that you are not subject to any local restrictions, such as self-exclusion registers, court orders, or regulatory prohibitions. Winum disclaims any responsibility if you access our services in breach of local laws or regulations, and we may void all transactions and close your account in such cases. Any attempt to circumvent age or eligibility requirements, including using false documents, VPNs, or other technical means to disguise your identity or location, is strictly prohibited and constitutes a serious breach of these Terms. We reserve the right to request proof of age and identity at any time and to suspend access until satisfactory documentation is provided and verified.

Account Registration

To participate in real-money games on Winum, you must first complete the registration process and create an individual player account. Account registration is required and accounts are intended strictly for personal use only; corporate, group, or shared accounts are not permitted. During registration, you will be required to provide accurate and complete information, including but not limited to your full name, date of birth, country of residence, email address, and preferred currency, along with secure login credentials. By submitting this information, you warrant that it is truthful and up to date, and you agree to promptly update any details that change over time, such as address or contact details. You acknowledge that providing false or misleading information may lead to account suspension, closure, forfeiture of funds, and potential reporting to relevant authorities.

Winum permits only one account per individual, household, IP address, device, and payment method, unless we explicitly authorise otherwise in writing. Duplicate accounts are strictly forbidden and constitute a breach of these Terms, regardless of the reason given for their creation. If we discover multiple accounts associated with the same individual or linked information, we may close all such accounts and treat any active bonuses, free spins, and unfinished game rounds as void, subject to our legal obligations. You are not permitted to transfer, sell, or otherwise assign your account to any third party, nor may you use another person’s account for any reason. Any such conduct is considered fraudulent and may result in immediate termination of all related accounts.

You are responsible for keeping your login credentials (username, password, two-factor authentication codes, etc.) secure and confidential at all times. Any activity or transaction performed using your credentials will be deemed as having been carried out by you, and you will be responsible for any resulting losses or obligations. If you suspect that your account has been compromised, accessed without authorisation, or used in a fraudulent manner, you must immediately change your password and contact our support team at [email protected]. We may, in our discretion, temporarily suspend your account while we investigate and may request additional verification before restoring access. Winum will not be liable for losses or damages arising from unauthorised use of your credentials where you have failed to maintain their confidentiality.

We reserve the right to refuse registration, decline to open an account, or close an existing account at our absolute discretion and without the obligation to provide a detailed explanation, subject to applicable legal requirements. Situations where we may exercise this right include, but are not limited to, suspected fraud, money laundering, collusion, bonus abuse, use of bots or scripts, or non-compliance with these Terms. If we close your account, we will handle your remaining real-money balance in accordance with applicable laws and our internal policies, which may involve returning funds to the verified payment method or freezing them pending an investigation. Inactive accounts that show no login or transaction activity for a continuous period of 12 months may be considered dormant and may be closed or subject to administrative measures, as described in the relevant account management sections on Winum.

Deposits & Withdrawals

To play for real money at Winum, you must deposit funds into your player account using one of the available payment methods. All deposits must be made from payment instruments that are registered in your own name; third-party payments are not permitted. Before making a deposit, you must ensure that you comply with any limits imposed by your bank, card issuer, e-wallet, crypto wallet, or relevant financial institution, and that gambling transactions are allowed under their terms. You are solely responsible for any fees, currency conversion charges, or other banking costs associated with deposits or withdrawals, even if such charges are levied by intermediaries rather than by Winum. Funds deposited into your account are intended solely for placing bets on games available on the platform and may not be used for any other purpose, including as a substitute for a bank or financial account.

We may set minimum and maximum deposit limits per transaction, day, week, or month, and these limits may vary depending on the selected payment method and your account status. Winum reserves the right to change payment limits at any time, to request additional verification before accepting certain deposits, and to decline or reverse a deposit where necessary for security, AML, or regulatory reasons. You agree not to attempt any chargeback, reversal, or cancellation of deposits, and you understand that such actions are prohibited and may result in account suspension, reporting to relevant authorities, and legal proceedings to recover funds. If a chargeback or dispute is initiated, Winum may recover any associated costs, including bank fees and legal expenses, from your account balance or from any future deposits.

Withdrawals of winnings and available real-money balance are subject to our verification procedures, AML controls, and any applicable wagering requirements in the case of bonuses. As a general rule, funds should be withdrawn using the same payment method and to the same account from which deposits were made, where this is technically and legally feasible. Before your first withdrawal, and in some cases at any time thereafter, Winum may require you to complete KYC verification by providing identity documents, proof of address, and potentially additional information such as source of funds. Failure to provide accurate and complete documentation within the specified time frame may lead to withdrawal delays, suspension of your account, or closure in serious cases. We are not responsible for delays caused by third-party payment providers, banks, or blockchain network congestion in the case of cryptocurrencies.

We reserve the right to review and hold withdrawals for manual checks, particularly in cases of unusual patterns, large wins, or suspected abuse or collusion. During such reviews, your funds may be temporarily frozen until our investigations are complete, and we may request further explanations or documents from you. While we aim to process withdrawals as quickly as possible, the actual processing time may vary depending on internal checks and third-party processing times. You acknowledge that we are entitled to offset any outstanding obligations you owe to Winum, such as reversed bonuses, chargebacks, or fraud-related claims, against your withdrawal balance. Interest is not paid on any funds held in your Winum account, including during any pending transaction or investigation.

Payment Methods Table

The following table provides an indicative overview of common payment methods that may be available on Winum. Availability, limits, and processing times may vary by country, currency, and individual account status, and are subject to change. For the latest information, you must always refer to the cashier section of your account on the website.

This table is for illustration purposes only and does not constitute a guarantee that any particular method will be available to you at any given time. Winum may introduce additional methods (such as local bank transfers or alternative payment solutions) or remove certain methods in line with business decisions, risk assessments, or legal requirements. It is your responsibility to ensure that you understand how your chosen payment method works, including processing times, fees, and potential restrictions on gambling-related transactions. If you have any doubts, you should contact your payment provider before initiating any deposit or withdrawal.

Bonuses & Promotions

From time to time, Winum may offer bonuses, free spins, cashback, promotional tournaments, or other incentives to new and existing players. All such offers are subject to specific terms and conditions in addition to these general Terms, including eligibility criteria, wagering requirements, game restrictions, time limits, and maximum win or withdrawal caps. You must read and understand the rules attached to any bonus or promotion before opting in or claiming it, as participation will be considered your acceptance of those rules. Unless expressly stated otherwise, bonuses are intended for recreational play, and any attempt to abuse or manipulate promotional offers (for example by creating multiple accounts or adopting low-risk betting strategies solely to clear a bonus) is strictly prohibited. Winum reserves the right to withhold, cancel, or reclaim any bonus or promotional benefit that is found to have been granted or used in breach of the relevant conditions.

Typical welcome offers may include matched deposit bonuses and free spins across multiple deposits, as indicated in current promotional materials. For example, Winum may from time to time provide offers such as “100% + 150 Free Spins” on your first deposit from a specified minimum amount, followed by staggered bonuses on subsequent deposits. These illustrative offers always come with wagering multipliers, generally within the range of 30x–40x on the bonus amount and/or winnings from free spins, and with clear expiry periods for both bonus funds and free spins. Bonus funds and winnings derived from them may not be withdrawn until the relevant wagering requirements are fully completed, unless otherwise specified. If you request a withdrawal before fulfilling wagering requirements, Winum may cancel the active bonus and any associated winnings.

Bonuses are usually credited to a separate bonus balance or tagged as bonus funds within your account, and the order in which real money and bonus money are wagered will be defined in the specific promotion rules. Certain games may be excluded from bonus play or may contribute only a reduced percentage towards wagering requirements (for instance, some slots contributing 100%, table games contributing 10%–20%, and some games contributing 0%). You are responsible for checking the game contribution table for each promotion and ensuring that your gameplay complies with those rules. Placing bets that are disproportionately large relative to your deposit or bonus (such as “bonus hunting” or overly low-risk bets) may be considered abusive and can result in confiscation of bonus funds and related winnings.

Winum typically provides tools within the “My Account → Bonuses” section where you can view active, pending, completed, and expired bonuses, as well as your progress towards wagering completion. These tools may display the total wagering requirement, amount already wagered, remaining amount, expiry countdown, and eligible games. It is your responsibility to monitor these indicators and ensure that you complete wagering within the specified timeframe. If a bonus expires before you finish wagering, the bonus funds and any related winnings may be forfeited, while your remaining real-money balance will be unaffected. Winum is not obliged to reinstate expired bonuses under any circumstances.

Participation in promotional activities such as tournaments, leaderboard races, or lucky wheel features is subject to additional rules specifying qualifying bets, prizes, frequency of participation, and fairness controls. For instance, access to certain features may require a minimum qualifying deposit within a defined time window, a maximum number of spins or entries per week, and may apply specific wagering rules to monetary prizes. You are encouraged to read each promotion’s individual terms carefully and to contact customer support if any part remains unclear. In case of discrepancy between promotional materials in different languages or on different affiliate websites, the rules published directly on Winum and in these Terms shall prevail.

Game Rules

Each game available on Winum, including but not limited to slots, crash games, table games, and live dealer products, is governed by its own set of rules as provided by the respective game provider or as outlined in the game’s information section. You must review and understand the specific rules, paytables, and features of a game before placing any real-money bets. By choosing to play a particular game, you confirm that you are familiar with its rules, including the minimum and maximum bet sizes, possible payouts, bonus features, and any jackpot mechanisms. Misunderstandings about game rules do not entitle you to a refund, reversal of bets, or any special treatment. It is your own responsibility to select games that you understand and to play them within your budget and risk tolerance.

Some games may feature additional side bets, bonus rounds, gamble features, or linked jackpots, all of which are governed by separate rules and probabilities as indicated in the game client. Progressive jackpots may be offered on certain games, with contributions from each eligible bet being pooled into a shared jackpot amount that can be won at random or by achieving specific in-game events. Jackpot rules, including seeding amounts, contribution percentages, and payout structures, are determined by the game provider and/or Winum, and may be modified at any time to ensure fairness and compliance with applicable regulations. If a progressive jackpot is won, the payout amount and method will be subject to verification of the win by both Winum and the game provider, along with any regulatory requirements. In case of any discrepancy between the jackpot value displayed on your screen and the game server, the server-side result will prevail.

If a game is interrupted due to technical issues, such as connection problems, server errors, or software malfunctions, the outcome of any bet already placed will be determined based on the records in the game provider’s system. In most cases, unfinished game rounds will be restored when you reopen the game, allowing you to resume play from the point of interruption, or will be completed automatically, with the final result being credited to your balance once confirmed. Where a malfunction is confirmed and affects the game outcome, all affected bets and winnings may be voided and refunded in accordance with the game provider’s rules. Winum is not liable for losses or damages resulting from interruptions caused by your internet provider, device failure, or other external factors beyond our reasonable control. Evidence recorded by our systems and those of our game providers shall be deemed final in resolving any dispute related to game outcomes.

For live dealer games, additional rules apply regarding table limits, game flow, etiquette, and communication with dealers and other players. You must not engage in abusive, offensive, or disruptive behaviour in chat or through any other interactive feature; doing so may result in chat bans, removal from a table, or broader account sanctions. Decisions made by live dealers in accordance with house rules are considered final, subject only to verification in cases of suspected technical or procedural errors. Video or audio delays, display lag, or minor synchronisation issues do not affect the actual result recorded by the game server and should not be relied upon for decision-making.

Fair Play & RNG

Winum is committed to ensuring that all games offered on the platform operate fairly and in accordance with internationally recognised standards. The outcomes of non-live games such as slots, crash games, and certain table games are determined by certified Random Number Generator (RNG) systems. These RNGs are designed to produce unpredictable and unbiased results, ensuring that each round is independent of previous outcomes and cannot be influenced by Winum, players, or third parties. The game providers with which we cooperate are required to undergo regular testing and certification by recognised testing laboratories, and to comply with the technical requirements of our licensing authority.

You acknowledge that gambling is inherently based on chance, and no system, strategy, or software can guarantee consistent winnings or manipulate game results. Any person or third-party service claiming to offer such advantages, including “sure-win systems,” “guaranteed strategies,” bots, scripts, or prediction tools, is misleading you and may be attempting to engage in fraudulent activities. Use of such tools on Winum is not only ineffective but also strictly prohibited, and may lead to immediate termination of your account. You are expected to engage in fair play, placing bets manually or through the game’s built-in auto-play features where allowed, without using external automation or unauthorised software.

In the rare event of an RNG or game malfunction that results in an obvious error in outcomes, payouts, or displayed information, Winum reserves the right to void the affected bets and to remove any winnings that were generated as a result of the malfunction. Such malfunctions may include, for example, games freezing with an incorrect credit balance, displaying impossible combinations, or miscalculating payouts in a clear and demonstrable manner. In such cases, our records and the logs from the game provider’s servers will be used as the final evidence for determining the correct transaction history. We will always act in good faith and in accordance with legal and regulatory expectations when handling such incidents.

Winum also uses risk monitoring systems and analytical tools to detect suspicious patterns, such as collusion between players, exploitation of technical vulnerabilities, or coordinated attempts to manipulate game outcomes. If suspicious patterns are detected, we may temporarily suspend the accounts involved, withhold withdrawals, and conduct a thorough investigation, possibly involving the game provider and external experts. If evidence of unfair play or rule violations is found, we may cancel affected bets, confiscate illicit winnings, and close the accounts involved, without prejudice to any further legal action. Our primary objective is to maintain a safe, honest, and transparent environment that protects all genuine players.

Responsible Gambling

Winum is firmly committed to promoting responsible gambling and reducing the risk of gambling-related harm among its players. We recognise that, while online casino games can be a form of entertainment for many adults, a minority of players may develop problematic behaviours that can negatively affect their finances, relationships, health, and overall wellbeing. These Terms, along with our dedicated Responsible Gambling Policy, outline the measures we implement to encourage safe and controlled play, and the tools we make available to help you manage your gambling activity. You are strongly encouraged to view gambling as a form of paid entertainment, not a source of income or a way to solve financial difficulties. If at any time you feel you are losing control, you should stop gambling immediately and seek professional help.

Under no circumstances may persons under the age of 18 use Winum’s services, and we actively discourage any form of youth exposure to gambling. Young people are particularly vulnerable to developing gambling issues because of their stage of emotional and cognitive development, their limited financial experience, and social pressures. Parents and guardians should pay close attention to the online activities of minors in their care and consider installing dedicated parental control software to block gambling websites. If we detect or suspect underage gambling, we will take decisive action, including account closure and, where appropriate, notification to relevant support organisations or authorities. Our underage policy is strict and non-negotiable.

Winum provides a range of tools that you can use on a voluntary basis to help manage your gambling behaviour and maintain healthy limits. These include deposit limits, loss limits, wagering limits, session reminders, reality checks, cooling-off periods, and long-term self-exclusion options. In addition, you may request permanent account closure if you decide that gambling is no longer suitable for you. Once set, certain limits may only be decreased or made more restrictive with immediate effect, while any request to increase or remove limits may be subject to a cooling-off period to prevent impulsive decisions. We strongly recommend that you use these tools proactively, especially if you have a history of gambling problems or other addictive behaviours.

Tools & Features (table)

Support Resources

In addition to the tools offered directly by Winum, we encourage players who are experiencing difficulties to seek assistance from independent professional organisations specialising in gambling-related harm. Such organisations can provide confidential counselling, self-help materials, and support groups, including both online and in-person services. While specific organisations may vary by country, widely recognised examples include GamCare, Gambling Therapy, and Gamblers Anonymous, which offer resources, helplines, and advice for individuals and their families. You may also consult local mental health services or financial counselling services if your gambling has caused debt or emotional distress. Our customer support team is available to guide you towards appropriate resources, although they are not trained therapists and cannot provide professional psychological or legal advice.

You should consider contacting a support organisation if you find it difficult to stop or control your gambling, if you are chasing losses, using gambling to escape personal problems, or hiding your gambling activities from family or friends. Early recognition of warning signs can significantly improve the chances of recovery and reduce long-term harm. We also encourage you to use self-assessment questionnaires and educational materials available through these organisations to better understand your current risk level. If you inform us that you are experiencing gambling problems, we will take your disclosure seriously and will offer options such as self-exclusion and removal from marketing lists. Our aim is to support safer gambling behaviour and minimise harm, even where this may reduce your activity on our platform.

Prohibited Activities

In order to protect the integrity of our services and comply with legal and regulatory obligations, certain activities are strictly prohibited on Winum. These include, but are not limited to, maintaining multiple accounts, providing false or forged documents, engaging in fraud, initiating chargebacks, using bots or scripts to automate gameplay, abusing bonuses or promotional offers, colluding with other players, attempting or facilitating money laundering, using VPNs or proxies to disguise your location, exploiting software or system vulnerabilities, and harassing or abusing other players or staff. Engaging in any of these activities constitutes a serious breach of these Terms and may result in immediate suspension or closure of your account, confiscation of funds, and reporting to relevant authorities.

Bonus abuse includes, for example, opening several accounts to claim the same welcome offer multiple times, colluding with others to share risk and guarantee outcomes, or following patterns that clearly aim to exploit promotional rules contrary to their intended spirit. Use of automated systems, bots, or scripts to place bets, scan games, or otherwise interact with the platform without direct human input is strictly forbidden. Collusion in table or live dealer games, where players coordinate their actions to gain an unfair advantage, is also prohibited and may lead to collective sanctions for all involved accounts. Providing or using fake KYC documents and misrepresenting your identity or source of funds is regarded as fraud and may result in permanent exclusion and legal action.

You must not use Winum’s services to conduct any form of unlawful activity or to facilitate criminal conduct, including but not limited to the funding of terrorism, money laundering, or other financial crimes. We employ AML monitoring tools and carry out risk-based checks in accordance with regulatory expectations, and any suspicious transactions may be reported to appropriate financial intelligence units or authorities without prior notice to you. Attempting to bypass our geo-restrictions by using VPNs, proxies, or other anonymising technologies is strictly prohibited and may lead to voiding of bets and closure of your account. We also reserve the right to block devices or IP addresses that are repeatedly associated with prohibited activities.

Harassment, threats, hate speech, or any form of abusive communication towards other players or Winum staff is not tolerated under any circumstances. We may, at our discretion, restrict or disable chat features, terminate your access to live dealer tables, or close your account if you violate these behavioural standards. We expect all players to treat others with respect and to follow the general etiquette and rules of any game they join. Failure to comply with these principles harms the community as a whole and undermines the safe environment that Winum strives to maintain.

Restricted Countries (table)

Winum is not available in certain countries or territories where online gambling is prohibited, restricted, or where we have elected not to offer services for risk or business reasons. The following table provides a non-exhaustive list of example restricted jurisdictions. This list may be updated at any time, and it is your responsibility to ensure that you are not accessing Winum from a prohibited location.

This table is illustrative and not exhaustive. Winum may block access based on IP address, GPS data, payment methods, or other location indicators, but these measures are not foolproof. You must not attempt to circumvent such blocks using VPNs, proxies, or similar technologies; doing so is a serious breach of these Terms. If it is discovered that you have played from a restricted country, we may void all bets, cancel winnings, and close your account, subject to any direction from regulators or authorities.

Privacy & Data Protection

Winum acts as the data controller for personal information you provide when creating and using your account. We process your personal data in accordance with applicable data protection laws and our internal Privacy Policy, which forms an integral part of these Terms. The types of data we may collect include, but are not limited to, your identity details (name, date of birth, identification number), contact information (address, email, phone number), account and transaction history, device identifiers, IP address, geolocation data (where permitted), and documentation submitted for KYC and AML purposes. We use this data to manage your account, enable deposits and withdrawals, verify your identity and age, monitor for suspicious activity, apply responsible gambling measures, improve our services, and, where you consent, to send you marketing communications.

We may share your personal data with a limited range of trusted third parties for the purposes described above. These third parties can include payment providers, KYC and identity verification providers, AML and fraud monitoring services, data analytics and marketing service providers, game providers, IT infrastructure providers, and, where required by law, regulatory or law enforcement authorities. All such parties are bound by contractual confidentiality obligations and are only permitted to use your data in accordance with our instructions and legal requirements. Data may be transferred internationally, including outside your country of residence, to jurisdictions that may have different data protection laws. In such cases, we take appropriate safeguards as required by applicable regulations.

Winum retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, accounting, and anti-money laundering record-keeping obligations. Typically, this means that certain core account and transaction data may be retained for a period of up to five years or longer if required by specific rules or ongoing investigations. After the retention period, we will take steps to securely delete or anonymise your data where feasible. You must understand that even if you request deletion of your data, we may be legally obliged to retain certain information for statutory periods, and we will inform you where this is the case.

You have specific rights in relation to your personal data, subject to legal conditions. These may include the right to access your data, rectify inaccurate information, request deletion of certain data, restrict or object to certain processing activities, request data portability in a structured format, withdraw consent for marketing communications, and lodge a complaint with a competent data protection authority. You can exercise these rights by contacting our support team or designated data protection contact, as detailed in our Privacy Policy. We will respond to your requests within a reasonable timeframe and in accordance with applicable legal deadlines. Refusal to provide certain data or to allow certain processing may, however, impact our ability to provide services to you and may result in account restrictions or closure.

We use cookies and similar technologies on our website for functionality, analytics, and marketing purposes. Cookies help us to remember your preferences, keep you logged in, analyse website usage, and tailor promotions to your interests (where you have consented to marketing). You may manage your cookie preferences through your browser settings or the cookie banner where available, but disabling certain cookies may affect the functionality or performance of the site. By using Winum, you acknowledge the use of cookies as described in our Privacy Policy. For more detailed information, you should refer to the dedicated privacy and cookie sections on Winum.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account at any time for valid reasons, including but not limited to breach of these Terms, suspicions of fraud or money laundering, chargebacks, provision of false information, collusion, use of automated tools or bots, abuse of bonuses, harassment, or any other unlawful or unethical behaviour. Suspension may be temporary while we conduct investigations, during which you may be unable to log in, place bets, deposit, or withdraw funds. We may request additional documentation, explanation, or clarification from you as part of these investigations, and your cooperation is essential. If we conclude that you have committed a serious breach, we may terminate your account permanently and may retain or confiscate funds to the extent permitted by law and these Terms.

You may request voluntary suspension or termination of your account at any time, either for personal reasons or as a responsible gambling measure. Temporary suspension (cooling-off) and self-exclusion options are described in the Responsible Gambling section above, and you should carefully consider which option best meets your needs. For full account closure, you should contact customer support and clearly state your request, after which we may verify your identity and process outstanding transactions. Real-money balances may generally be withdrawn, subject to verification and AML checks, while active bonuses, free spins, and pending promotional entries will typically be cancelled and forfeited upon closure. Once permanently closed, your account cannot be reopened, though in exceptional circumstances and at our sole discretion, we might allow a new account to be opened following strict assessment.

If your account remains inactive for a prolonged period, generally 12 consecutive months without login or transaction activity, it may be classified as dormant. We may contact you using your registered email or other contact details to inform you about the dormant status and any applicable conditions. In line with regulatory expectations, we may take reasonable steps such as closing the account, returning remaining balances, or applying administrative processes in accordance with our internal policies and legal obligations. Any reactivation of a dormant account may require updated KYC verification and acceptance of the latest version of these Terms.

In cases where your account is suspended or terminated for compliance reasons (for example, as a result of regulatory instructions or court orders), we may be legally required to freeze or forfeit funds, share your information with authorities, or take other measures beyond our control. Winum is not responsible for any consequences of such mandatory actions. Where allowed by law, we will endeavour to communicate the reasons for suspension or termination, but in certain cases we may be restricted from disclosing detailed information.

Limitation of Liability

Winum provides its services on an “as is” and “as available” basis and makes no express or implied warranties or representations regarding the uninterrupted, error-free, or virus-free operation of the website or games. While we take reasonable steps to maintain high levels of security, availability, and accuracy, we cannot guarantee that our services will always be free from technical issues, interruptions, or defects. To the fullest extent permitted by law, Winum disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You use our services entirely at your own risk, and you are solely responsible for any costs incurred as a result of using our platform, such as internet or mobile data charges.

Winum shall not be liable for any loss or damage arising from factors beyond our reasonable control, including but not limited to acts of God, power failures, natural disasters, civil disturbances, governmental actions, internet failures, or failures of third-party service providers such as payment processors, telecom operators, or software suppliers. Additionally, we will not be liable for any loss or damage resulting from your own equipment failure, software incompatibility, or negligence in safeguarding your login credentials. Under no circumstances shall Winum be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, business interruption, or loss of data, even if we have been advised of the possibility of such damages.

Our liability for any claim arising from or related to your use of the services shall be limited, in aggregate, to the lesser of (i) the amount of your last deposit to your Winum account within the 30 days preceding the event giving rise to the claim; or (ii) the total amount of bets placed by you on the game or transaction that is the subject of the claim. Nothing in these Terms shall exclude or limit our liability for fraud, fraudulent misrepresentation, death, or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law. You agree that any claim or cause of action you may have against Winum arising out of or related to these Terms or the services must be filed within a reasonable period, and in any event within the period permitted by applicable law, after such claim arose.

You are responsible for any damage or loss caused to Winum, our employees, partners, or suppliers as a result of your violation of these Terms, unlawful conduct, or misuse of the platform. You agree to indemnify, defend, and hold harmless Winum and its affiliated companies, officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or connected with your breach of these Terms or your improper use of the services. This indemnity obligation shall survive termination of your account and your relationship with Winum.

Complaints & Dispute Resolution

Winum aims to provide a fair and transparent service and to resolve customer issues promptly and effectively. If you have a complaint regarding our services, games, transactions, or the conduct of our staff, you should first contact our customer support team via email at [email protected] or through any other official support channel indicated on the website. You should submit your complaint as soon as reasonably possible, specifying all relevant details including your username, the date and time of the incident, game name, transaction IDs, and a clear description of the issue. Complaints regarding game outcomes should generally be raised within 14 days of the disputed event, while account-related complaints should be raised within 30 days, so that we can access and review relevant logs and records. We will acknowledge receipt of your complaint within a reasonable time, typically within one working day.

Our support and risk teams will investigate your complaint impartially, consulting all available data, logs, and, where necessary, contacting game providers or payment processors for information. We aim to provide a substantive response to your complaint within a reasonable timeframe, which may extend up to 30 days depending on the complexity of the matter and the involvement of third parties. During the investigation, we may request additional information or documentation from you and may temporarily suspend certain transactions or account functions if necessary. You agree to cooperate fully and truthfully with our investigation so that we can resolve the matter fairly.

If, after receiving our final decision, you remain dissatisfied with the outcome, you may seek independent advice or approach relevant regulatory or alternative dispute resolution bodies, where such avenues are available under applicable law. Winum will cooperate in good faith with any lawful requests from regulators or dispute resolution services. You should note, however, that certain disputes may fall outside the jurisdiction of particular bodies depending on your location and the regulatory framework.

All complaints and disputes must be handled through the official channels described in these Terms; raising issues publicly or through unauthorised channels (for example, social media harassment or abuse) does not constitute an official complaint and may violate our behavioural and anti-harassment rules. Winum will always strive to treat customers fairly and to comply with legal and regulatory expectations in managing complaints and disputes.

Governing Law

These Terms and any disputes or claims arising out of or in connection with them, or with your use of Winum’s services, shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of Winum’s operating company, unless mandatory laws of your country of residence provide otherwise. By using our services, you agree that the courts of that jurisdiction shall have non-exclusive jurisdiction to hear and determine any actions, disputes, or claims arising out of or relating to these Terms or the services. This does not affect any rights you may have to bring proceedings in your country of residence where such rights are granted by mandatory law.

You are responsible for ensuring that your use of our services is lawful in your own jurisdiction. Winum does not guarantee that its services comply with legal requirements in every jurisdiction, and we may restrict or refuse service where we believe that providing access would be unlawful or expose us to legal or regulatory risk. If you access Winum from a country where online gambling is illegal or restricted, you do so at your own risk and in breach of these Terms, and we may void your bets and close your account.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding your use of the services and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written, relating to the subject matter. If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

Winum may transfer, assign, or subcontract any of its rights or obligations under these Terms to another entity within its group or to a successor business in connection with a merger, acquisition, or reorganisation, provided that such assignment does not reduce your rights under these Terms. You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. Any unauthorised assignment or transfer by you shall be null and void.

We reserve the right to modify, update, or replace these Terms at any time in order to reflect changes in legal requirements, business operations, or technological developments. Where changes are material, we will take reasonable steps to notify you, such as via email or prominent notice on the website. Your continued use of the services after any changes take effect will constitute your acceptance of the revised Terms. If you do not agree to any modification, you must cease using the services and request account closure.

Your use of Winum should always be consistent with responsible gambling principles and the 18+ restriction. If you have any doubts regarding these Terms, or if you need clarification about any particular provision, you are encouraged to contact our support team before continuing to use the services. The official and binding version of these Terms is available in English as used on Winum, and you should rely on this version in case of any discrepancy with translations or third-party summaries, including any Winum review or Winum guide you may encounter online.